FAQ
Frequently Asked Questions
Shipping & delivery
How much is shipping?
Nothing. Standard shipping is free on every order to the United States, with no minimum and no conditions.
Where do you ship to?
We ship to addresses in the United States. We do not currently ship to other countries or to US territories such as Puerto Rico, Guam or the US Virgin Islands.
How long will my order take?
Orders are dispatched within 1–3 business days, and delivery takes a further 7–15 business days, so 8–18 business days in total from the moment you order. These are estimates, not guarantees.
Where do orders ship from?
From the partner warehouse that holds your item, in the United States or Asia. Nothing ships from Brazil, where the business is based. Full detail is in our Shipping Policy.
Will I pay customs or import duties?
No. All import duties, tariffs and customs fees are paid by Corateli, whether your item ships from the United States or from Asia. You will never be asked to pay anything on delivery. The price you see at checkout is the total you pay.
Where is my tracking number?
It is emailed to you the moment your order ships. The first carrier scan can take 2–5 business days to appear, which is normal.
Why did my order arrive in two parcels?
Items held at different partner warehouses ship separately, each with its own tracking number. This never costs you anything extra.
Clothing & footwear
How do I choose a size?
Each clothing and footwear page has a size chart. For clothing it lists US body measurements in inches and centimetres. For footwear it converts EU sizes to US sizes and gives the foot length, so measure your foot from heel to longest toe.
Do your sizes run small?
They can. Please check the size chart rather than going by your usual letter size. If you are between sizes, we recommend the larger one.
Lighting & home
Do I need an electrician?
Hardwired fixtures, such as ceiling lights, chandeliers, wall sconces and ceiling fans, should be installed by a qualified electrician in line with your local building codes. Plug-in and solar lights do not need wiring.
Will the fixtures work with US power?
Our hardwired fixtures are made for 110V household current. The voltage, power and mounting type are listed in the details on each product page.
Are bulbs included?
It depends on the fixture. Check the "Bulb Included" and "Light Source" lines in the product details. Fixtures with integrated LEDs do not need separate bulbs.
Can I return a light fixture after installing it?
Lighting must be unused and uninstalled to be returned for a change of mind. If a fixture arrives damaged or defective, it is always covered. See our Refund Policy.
All products
Are the colours accurate?
We show each product as photographed, but screens vary. Small differences in shade or finish are possible.
Returns & refunds
What is your return window?
30 days from the day your order is delivered.
Who pays return shipping?
Nobody. Returns are free for any reason within the 30-day window, as long as the item meets our return conditions. We email you a prepaid return label and you drop the parcel off at your local post office. No return shipping or restocking fee is deducted from your refund.
How do I start a return?
Email contact@corateli.com with your order number. We reply within 1–2 business days with your free prepaid return label. Please wait for the label before sending anything back, and do not send returns to our business address in Brazil. Full detail is in our Refund Policy.
How long do refunds take?
We issue the refund within 3 business days of approving your return, and your bank typically posts it 5–10 business days after that.
Can I exchange instead?
Yes, where stock allows, at no cost. Returning for a refund and reordering is usually faster.
Orders & payment
Can I change or cancel my order?
Yes, within 12 hours of ordering and before dispatch. Email us with your order number as soon as you can.
What payment methods do you accept?
Visa, Mastercard, American Express, JCB and Diners Club credit and debit cards. On supported devices, you can also pay with Apple Pay or Google Pay using one of these cards. Discover cards are not accepted at this time. Payments are processed securely at checkout, and we never see or store your full card details.
What currency are prices in?
US dollars (USD).
I did not get an order confirmation.
Check your spam folder first. If it is not there, email us and we will resend it.
Still stuck?
Email contact@corateli.com or call +55 81 99335-9056. A real person reads every message and replies within 1–2 business days. Phone support is available Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET).