Refund policy
We want you to be happy with every order. This policy explains how returns, exchanges, refunds and cancellations work for purchases made at corateli.com.
Return window
You can request a return within 30 days of the date your order is delivered.
Returns are free
Returns are free for any reason, including a change of mind or ordering the wrong size. We provide a prepaid return label, issued by our fulfillment partner, at no cost to you. We do not charge return shipping fees or restocking fees, and nothing is deducted from your refund.
Return conditions
To be eligible for a return, items must be unworn, unwashed and free of stains, odors or pet hair; in their original condition with all tags attached; and returned in their original packaging where possible.
Which items can be returned
Every item we sell can be returned within 30 days under the conditions above. Items that arrive damaged, defective or incorrect are always covered, as described below.
How to return an item
1. Email contact@corateli.com with your order number and the item(s) you want to return. If an item is damaged, defective or incorrect, please attach photos.
2. Within 1–2 business days, we reply with your return authorization and a free prepaid return label.
3. Pack the item securely, attach the label and drop the parcel off at your local post office. Keep your drop-off receipt until your refund arrives.
Please use only the label we provide. Parcels sent without it cannot be matched to your order.
Refunds
We inspect returned items as soon as they arrive. Once your return is approved, we issue the refund within 3 business days to your original payment method, for the full price you paid for the returned item. Standard shipping is always free, so there are no shipping charges to deduct. Depending on your bank or card issuer, the refund usually appears within 5–10 business days after it is issued. We will email you when your refund has been sent. If a returned item does not meet the return conditions, we will contact you to explain why before taking any further action.
Late or missing refunds
If more than 15 business days have passed since we confirmed your refund and you still have not received it, please check with your bank or card issuer first, then email us and we will help you trace it.
Exchanges
The fastest way to get a different size or color is to return the original item for a refund and place a new order. If you prefer a direct exchange, email us and we will arrange it at no cost, subject to stock availability.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with photos of the item and its packaging. We will send a free replacement or issue a full refund, whichever you prefer. After 7 days, you can still return the item under our standard 30-day return policy.
Order cancellations
You can cancel your order for a full refund before it is dispatched. Email us with your order number within 12 hours of placing your order. Once an order has shipped it can no longer be cancelled, but you can still return it free of charge under this policy.
Lost or undelivered parcels
If tracking shows your parcel as delivered but you have not received it, or if tracking has not updated for 10 business days, email us. We will open an investigation with the carrier and send a free replacement or a full refund for any parcel confirmed lost.
Contact
Corateli
Rua Edson Borges da Fonseca, 51
Caruaru, PE 55014-022, Brazil
Email: contact@corateli.com
Phone: +55 81 99335-9056
This is our business address, not a return address. Please do not send returns to it. Always use the prepaid return label we provide.