Shipping policy
Where we ship
We ship to addresses within the United States. We do not currently ship to other countries or to US territories such as Puerto Rico, Guam or the US Virgin Islands.
Shipping cost
Standard shipping is free on every order, with no minimum order value. The shipping cost shown at checkout is $0.00, and no shipping fee is added after your purchase.
Processing time
Orders are processed and dispatched within 1–3 business days of being placed. Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday are processed on the next business day.
Delivery time
After dispatch, delivery takes 7–15 business days. In total, most orders arrive within 8–18 business days of being placed. Delivery times are estimates and are not guaranteed. Peak seasons, customs inspections and severe weather can add a few days.
Where orders ship from
Corateli works with fulfillment partners that have warehouses in the United States and Asia. Each order ships from the partner warehouse that holds your item. Nothing ships from Brazil. If your order contains items held at different warehouses, it will arrive in separate parcels, possibly on different days, at no extra cost. Each parcel has its own tracking number.
Customs, import duties and taxes
All import duties, tariffs and customs fees on orders shipped to the United States are paid by Corateli. You will never be asked to pay customs charges, duties or import taxes on delivery. The price you pay at checkout is the total cost of your order.
Order tracking
We email you a tracking number as soon as your order ships. The first carrier scan can take 2–5 business days to appear, which is normal. If your tracking has not updated for 10 business days, email us and we will investigate with the carrier.
Shipping address
Please check your shipping address carefully before completing your purchase. If you notice a mistake, email us within 12 hours of placing your order and we will correct it free of charge. Once an order has shipped, the address cannot be changed. If a parcel is returned to us because of an incorrect or incomplete address, we can reship it once you cover the reshipping cost, or refund your order in full minus that cost.
Lost, delayed or damaged parcels
If your parcel is confirmed lost in transit, we will send a free replacement or issue a full refund. If your order arrives damaged, please follow the instructions in our Refund Policy.
Contact
Questions about shipping? Email contact@corateli.com or call +55 81 99335-9056. We reply within 1–2 business days, Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET).